Refund Policy

Our Brain Game platform is dedicated to delivering mentally stimulating, educational, and entertaining puzzle experiences for players of all ages. Whether you're solving logic challenges, memory puzzles, or strategic thinking games, our goal is to provide an enriching digital environment. We understand, however, that not every purchase goes as planned. This refund policy outlines the terms under which you may request a refund and ensures transparency and fairness for all users.

You may request a refund for digital Brain Game products within 10 days of purchase, provided that the total usage time does not exceed 90 minutes. This policy is designed to give users enough time to assess whether the game meets their expectations while protecting the integrity of our content. Usage is automatically tracked to ensure fair access and refund eligibility.

Refund requests made after 10 days or with more than 90 minutes of active use will generally not be approved unless the game is proven to be faulty or misrepresented. If you encounter technical issues that prevent you from using the product as intended—such as game crashes, corrupted downloads, or compatibility errors—you may still be eligible for a refund provided the issue is reported within the 10-day window and verified by our team.

Non-Refundable Scenarios

• Games accessed or played for more than 90 minutes in total.
• Refunds requested more than 10 days after purchase.
• Content already fully unlocked, solved, or completed.
• Complaints based on subjective dissatisfaction with difficulty or design.
• Games purchased through third-party resellers or promotional bundles.

Downloadable content (DLC), hints, unlockable puzzle packs, or brain training subscriptions are non-refundable once accessed. Refunds are also not issued for in-game items, tokens, or consumables that have been used or spent within the game environment.

Subscription plans for brain training features or expanded game libraries may be canceled at any time. A refund for the most recent subscription renewal may be granted if the cancellation occurs within 3 days and no premium content has been accessed during that period. Future billing will be canceled upon request, with access remaining available until the current subscription cycle ends.

We reserve the right to deny a refund if we detect patterns of abuse, such as repeated refund requests without valid reasons, excessive game usage followed by refund claims, or any form of attempted exploitation of our refund system. Users who engage in such activity may lose refund privileges permanently.

All refund requests are subject to review. If a refund is approved, the amount will be returned to the original payment method. Please allow several business days for the transaction to appear, depending on your bank or payment provider.

We recommend that customers review the game description, system requirements, and available previews before making a purchase. Our team is committed to offering quality content and ensuring that users have enough information to make informed decisions.

By purchasing from our Brain Game platform, you agree to the terms outlined in this policy. We thank you for choosing our games and hope they bring you both entertainment and cognitive challenge.